Rackspace customers are still being affected by Microsoft Exchange issue

(Picture credit report: Microsoft)

A blackout affecting cloud computer supplier Rackspace has actually currently been actually affecting consumers for over 3 full weeks, documents have actually asserted.

The Nov 2022 online happening – eventually affirmed as a ransomware spell – ceased a number of the business’s consumers coming from accessing their Overview Internet Application and also syncing their e-mail customers.

Rackspace is actually however to clear up the specific amount of individuals influenced due to the latest strike on its own Microsoft Swap e-mail organizing company, yet it managed to point out in an SEC filing that the amount stood for around 1% of its own general profits, concerning $30 thousand, and also the influence was actually predominantly experienced amongst business consumers. 

Therefore, whats next for the influenced consumers?

Rackspace’s Main Item Policeman Josh Prewitt was actually crystal clear that some progression is actually being actually produced in permitting consumers to access their secured information, mentioning that he “would certainly anticipate that our company’ve produced enormous progression within the upcoming couple of times to one full week”.

Nevertheless, it’s still not entirely clear if users are set to get 100% of their data back, with the exec saying it would be “premature for me to say absolutely every single customer, 100 percent”, adding that there is “a chance that an Exchange PST file could be a corrupt file, there is actually a chance there would be something wrong with an individual customer’s PST”.

However, he was able to say that he “strongly believes” that the vast majority of customers get their data back.

The exec also said that Rackspace will eventually share more details about the incident, including the root cause and how the firm tried to remedy it. 

In addition, the company declined to comment on the ongoing class-action lawsuit, where impacted customers in 18 states are attempting to gain compensation from the company. 

Rackspace has already begun offering some types of compensation to consumers impacted by the incident

The compensation included offering Microsoft 365 Exchange Plan 1 licenses to affected users free of charge until a fix would be determined.

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Via The Register  (opens in new tab)

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Will McCurdy has been writing about technology for over five years. He has a wide range of specialities including cybersecurity, fintech, cryptocurrencies, blockchain, cloud computing, payments, artificial intelligence, retail technology, and venture capital investment. He has previously written for AltFi, FStech, Retail Systems, and National Technology News and is actually an experienced podcast and also webinar multitude, in addition to a devoted long-form function author.